by Radostina Kostadinova | RaDiKo.Art, March 07, 2024
Contact Information and Special Requests
If you would like to commission a painting or coaster or print that is not available, please contact us at: joy@radiko.co.uk
If there is anything on this website that does not function properly or you need help with, please don’t hesitate to contact us at the above email address.
Shipping Process
Your package will ship within one week of placing your order, typically within 1-3 days.
Shipping details:
Most packages ship Royal Mail First Class Package or Priority Mail (though you have many shipping options available at checkout), and arrive within 2-5 days.
You’ll receive a shipping update via email shortly after your order ships, which includes tracking and delivery updates.
If you need to make any changes to your order, please reach out to us immediately via email, at joy@radiko.co.uk
We are happy to assist you with changes you’d like to make with your order. Certain exceptions may apply given inventory on hand, or if your order has already been packaged.
Gifts
We always include a packing slip / receipt in every order, so if you’d like to send a gift to someone please leave a note letting us know it is a gift when you place your order.
There is a place at checkout to include a comment for us.
We are happy to include a note to the recipient if you’d like to include that information, and we’ll be sure not to include the receipt.
‘Out of Stock’ Items
Of course, original paintings and coasters cannot be restocked. Limited edition prints cannot be restocked when the edition runs out.
In Case of Orders Not Received
All orders come with detailed tracking information, so in the unusual event that you don’t receive your order when expected, we will help you locate your package to the best of our ability.
Even though it may seem obvious, these steps will nearly always help recover lost packages. To cover all your bases in the event that you don’t receive your package when expected, here are some helpful first procedures:
1. Check your email for tracking updates to see the exact day and time your package was delivered. In rare cases, delivery drivers will mark a package as delivered while on route. Usually packages do show up within 24 hours if this is the case.
2. Check with every single person in your household, as well as any neighbors that could have accidentally picked it up.
3. Check any camera footage you may have access to, such as a doorbell or security camera.
4. If you’ve gone through all of these steps and still cannot locate your package, please let us know and we will do everything we can from our end to help track it down. Often a call to the local post office can provide more details than standard tracking provides.
Additionally, Royal Mail provides this form for missing packages.
***If you are worried about security or have known issues in your area with stolen packages, especially around the holidays, please choose a shipping option at checkout with signature confirmation or shipping insurance.
***We are not responsible for lost packages that do not include insurance. As a very small company, we cannot replace lost packages when tracking shows that the item was delivered. That said, please trust that we do everything we possibly can to help you in this rare situation.
Returns
Unfortunately due to the nature that each item is made to order, RaDiKo.Art does not accept returns or refunds.
Damages and issues
Please note we triple check all products before they leave the warehouse, and therefore we are not liable for any damage that occurs during or after transport. Consequently, all goods physically purchased from the RaDiKo.Art are subject to a general principle of caveat emptor.
Privacy
Our site is 100% secure, and your information is kept 100% private. We do not collect customer information beyond what you provide for shipping purposes, or for example, if you sign up for a newsletters that we might offer. We will never use your information to contact you except in the case that there is a (rare) issue with your order. We will never share your information, ever.
Need help?
Contact us at joy@radiko.co.uk for questions related the products and shipping.
